About This Service
If your MacBook is not charging, only charges intermittently, or the charging port feels loose or damaged, prompt repair is essential to keep your device working. Charging issues can stem from a damaged USB-C or MagSafe port, faulty charging circuitry on the logic board, or a failed battery that will not accept a charge. Our technicians diagnose the exact cause and provide targeted repairs, from port replacement to logic board component-level fixes, restoring reliable charging to your MacBook. We test with multiple chargers to ensure the repair is complete.
If your MacBook charges with one charger but not another, the issue may be with your charger rather than the MacBook. Try cleaning the charging port gently with a dry brush to remove any debris before booking a repair. USB-C ports can accumulate lint from pockets and bags which prevents proper contact.
What's Included
- Charging circuit comprehensive diagnosis
- USB-C or MagSafe port inspection and cleaning
- Port replacement if physically damaged
- Logic board charging IC inspection and repair
- Battery charge acceptance testing
- Power delivery speed verification
- Multiple charger compatibility testing
- Overnight charge and discharge testing
Common Symptoms We Fix
If you are experiencing any of these issues, this service may be right for you:
- No charging indicator light when charger connected
- Charging cable fits loosely in port
- MacBook only charges at certain angles
- Very slow charging
- "Not Charging" message despite being plugged in
What Makes Us Different
Book This Repair
Price includes labour, parts, VAT, and insured delivery
2-4 business days
Full 1-year warranty on all charging repairs.
Have questions? Contact us
How Does the Process Work?
Book Your Repair
Select your issue, followed by your MacBook model, and receive a fixed quote. If you're happy to go ahead, make your booking - and we'll get the ball rolling on our end.
Package & Collect
Package your MacBook safely in a plain cardboard box with bubble wrap. On your chosen collection day, Royal Mail will attend, and bring a label addressed to our store.
Repaired & Returned
Your Mac will be assessed by our skilled technicians, and repaired as agreed. Once your Mac has passed testing & diagnostics, an invoice is emailed across; once paid, your Mac is posted the same day with Royal Mail Special Delivery.
Frequently Asked Questions
Why is my MacBook not charging?
Common causes include debris in the charging port, damaged port pins, faulty charging IC on the logic board, or a battery that will not accept a charge. We diagnose the exact cause before recommending a repair.
Can a USB-C port be replaced?
Yes, USB-C ports can be replaced. On some MacBook models the ports are modular and easily replaced, while on others they are soldered to the logic board requiring more complex repair.
How long does a charging port repair take?
Charging repairs typically take 2-4 working days depending on whether the port, cable, or logic board components need attention.
Why does my MacBook only charge intermittently?
Intermittent charging usually indicates a loose connection from debris, physical damage to the port, or a failing component. We test with multiple chargers and angles to identify the fault.
Have more questions? Contact our team or visit our Knowledge Base.
Ready to Get Your MacBook Fixed?
Book your not charging / port issues today and get your MacBook back to full working order. Free nationwide collection and delivery included.
Book Not Charging / Port Issues Now