Frequently Asked Questions

Most MacBook repairs are completed within 2-3 business days after we receive your device. Some repairs like screen replacements and battery replacements can be done same-day. More complex repairs like logic board repairs may take 3-5 working days.

Yes, all our MacBook repairs come with a 1-year warranty covering our workmanship and any parts we supply and fit. This warranty does not cover accidental damage, liquid damage, or software issues that occur after the repair.

We offer fixed-price repairs so you know exactly what you will pay before your MacBook leaves your hands. Prices vary depending on the repair type and MacBook model. Visit our services page or book a repair to see specific pricing for your issue.

We operate a "No fix, No fee" policy. If we cannot repair your MacBook, you will not be charged for the repair. A diagnostic fee may apply in some cases, which will be communicated upfront before you proceed.

We have access to industry-standard equipment and software, factory schematics and board diagrams for every model, and fully trained and experienced Mac engineers. We offer free insured Royal Mail Special Delivery, 1-year warranty on our work, and are less than half the cost of repairing with Apple on average.

We are an independent specialist repair provider. We are the approved repair provider for Bournemouth University, Arts University Bournemouth, and Bournemouth & Poole College. Since 2012, we have proudly served both staff and students at these institutions.

Yes, we offer same-day repairs for many common issues including battery replacements, screen replacements, and software issues if you drop off your MacBook in person at our Bournemouth workshop. For mail-in repairs, turnaround is typically 2-3 business days after receipt.

Yes, we offer express repair services for urgent situations. Contact us directly and we will do our best to prioritise your repair. Additional charges may apply for express service depending on the repair type and parts availability.

Simply book your repair on our website by selecting your issue and MacBook model. We provide free nationwide collection via Royal Mail Special Delivery. Package your MacBook safely in a plain cardboard box with bubble wrap, and Royal Mail will collect it on your chosen date.

Yes, it is completely safe. We have safely handled thousands of MacBooks through Royal Mail Special Delivery since 2010. Your MacBook is fully insured during transit both ways at no extra cost to you. Simply package it securely in a plain cardboard box with bubble wrap.

Your device is collected and delivered via Royal Mail Special Delivery, which includes £750 insurance as standard. Additional cover up to £2,500 is available. We recommend packaging your MacBook in a plain cardboard box with at least 5cm of bubble wrap on all sides.

No, shipping is completely free. We provide free insured collection and free return delivery anywhere in the UK via Royal Mail Special Delivery. The shipping cost is included in our fixed repair prices.

Yes! We have a physical workshop at 117 Old Christchurch Road, Bournemouth Centre, BH1 1EP. You are welcome to visit us in person during our opening hours (Monday-Saturday 9am-5pm). No appointment is necessary for drop-offs.

Package your MacBook in a plain cardboard box with at least 5cm of bubble wrap on all sides. Remove any accessories like chargers or cases. Do not use the original Apple box as it can attract theft. Include a note with your name and booking reference.

Yes, we offer free nationwide collection from any UK mainland address. Simply book your repair online and select your preferred collection date. Royal Mail will collect your MacBook directly from your door.

When your MacBook arrives, we log it into our system, inspect it for any external damage, and begin the diagnostic process. You will receive an email confirmation of receipt and updates as we progress through the repair.

Yes, your data security is our priority. We do not access your personal files during repairs. All customer devices are securely locked away when we are closed, and our company computers are encrypted to industry standards. We also securely delete any data stored on our servers to HMG Infosec Standard 5 once no longer needed.

Yes, we strongly recommend backing up your MacBook before any repair. While we take every precaution to protect your data, repairs can sometimes result in data loss. Use Time Machine or iCloud to create a backup before sending your device.

You can leave your password on your MacBook. For most repairs, we do not need to access your user account. If we do need access for testing purposes, we will contact you. You can also create a temporary user account for us to use.

If you have forgotten your password, we can help reset it during the repair process if needed. However, this may result in data loss if FileVault encryption is enabled. Contact us to discuss your options before booking.

Yes, we offer professional data recovery services for MacBooks with failed drives, corrupted data, or accidental deletion. Our success rate is high, but recovery is not always possible depending on the type and extent of damage.

Yes, all customer devices are stored in a secure, alarmed facility with 24/7 CCTV monitoring. When we are closed, all devices are locked in secure storage. Our premises have Police response security.

MacBook screen replacement prices start from £190 for MacBook Air models and vary based on your specific model. MacBook Pro 14" and 16" screens are more expensive due to their larger size and serialised display components. Check our services page for exact pricing.

Yes, we repair all types of screen damage including cracks, chips, and lines on the display. We can replace the entire display assembly or in some cases just the LCD panel, which is more cost-effective.

We offer both options. For many models, we can replace just the LCD panel, which is more affordable than replacing the entire display assembly. We will assess your MacBook and recommend the best option for your situation.

We repair all MacBook Pro models including the 14" and 16" models with the notch. These displays have serialised components, and we have the expertise to transplant the serialised chipset to your new display.

Yes, screen issues like lines, flickering, or discolouration are usually caused by a faulty LCD panel or display cable. We can diagnose the cause and replace the affected component to restore your display.

MacBook battery replacement starts from £129 for MacBook Air models. MacBook Pro models are slightly higher due to larger battery capacity. All prices include the battery, labour, and our 1-year warranty.

Signs your battery needs replacing include: significantly reduced battery life, the battery draining quickly, the MacBook shutting down unexpectedly, a swollen battery causing the trackpad or case to bulge, or macOS showing "Service Battery" in the battery menu.

Battery replacement typically takes 45 minutes to 2 hours depending on your MacBook model. We can often complete same-day battery replacements for drop-off repairs. For mail-in repairs, your MacBook will be returned within 2-3 business days of receipt.

No, you should stop using your MacBook immediately if you notice any battery swelling. A swollen battery can be dangerous and may cause further damage to your MacBook. Contact us for an urgent battery replacement.

A typical MacBook battery is designed for approximately 1000 charge cycles, which translates to about 3-5 years of normal use. After this, you may notice reduced battery life and should consider a replacement.

Yes, we specialize in liquid damage repair for MacBooks. Our technicians use ultrasonic cleaning equipment and have experience with complex logic board repairs. However, liquid damage can never be completely rectified, and there may be risks of additional issues developing over time.

Turn off your MacBook immediately and do not try to charge it. Turn it upside down in a tent position to let liquid drain. Do not use a hairdryer as heat can cause more damage. Contact us as soon as possible for professional assessment.

Yes, we repair MacBooks with no power issues. The cause could be the logic board, power circuits, battery, or charging components. We will diagnose the exact cause and provide a fixed-price repair quote.

Logic board repair involves diagnosing and repairing faults at component level on the main circuit board. Our technicians use microscopes, schematics, and specialised equipment to identify and replace faulty components.

Logic board repair is often worth it as it is significantly cheaper than replacing your MacBook. Our repairs typically cost a fraction of a new MacBook and come with a 1-year warranty. We will assess your device and provide honest advice.

Yes, we repair all keyboard issues including sticky keys, non-responsive keys, and liquid-damaged keyboards. Depending on the issue, we may be able to clean or repair individual keys, or we can replace the entire keyboard.

Keyboard replacement starts from £149. Some MacBook models have the keyboard integrated with the top case, which affects the price. We will provide an exact quote based on your MacBook model.

Yes, we repair the butterfly keyboard issues that affected 2016-2019 MacBook Pro models. We can replace the keyboard with genuine parts to resolve sticking, repeating, or non-responsive key issues.

Yes, we repair trackpad issues including click problems, ghost clicks, and unresponsive areas. Often the cause is a swollen battery pushing against the trackpad, which we can resolve with a battery replacement.

Yes, we offer fixed-price repairs with no hidden costs. The price you see when booking is the price you pay, including parts, labour, VAT, and free insured collection and delivery. There are no surprise charges.

Payment is required after the repair is completed and before we return your MacBook. We do not take payment upfront for repairs. You only pay once you are satisfied with the work.

We accept payment by bank transfer, credit card, and debit card. We can also provide invoices for business customers. Payment can be made securely online or over the phone.

Yes, we offer discounts for students. We are the approved repair provider for Bournemouth University, Arts University Bournemouth, and Bournemouth & Poole College. Contact us with your student ID for special pricing.

Yes, all our prices include VAT. We are a VAT-registered company and can provide VAT invoices for business customers upon request.

Our 1-year warranty covers our workmanship and any parts we supply and fit. If the same issue reoccurs within 12 months, we will repair it free of charge. The warranty does not cover new damage, liquid damage, or software issues.

Our 1-year warranty is significantly better than Apple Store standard 90-day warranty. We believe in the quality of our work and parts, which is why we offer a full 12-month guarantee on all repairs.

If the same issue reoccurs within the warranty period, simply contact us and we will arrange free collection, repair, and return of your MacBook. No questions asked, no additional charges.

Yes, our warranty follows the device, not the original owner. If you sell your MacBook, the remaining warranty period transfers to the new owner.

We repair all MacBook models from 2013 to the latest 2024 releases, including MacBook Air, MacBook Pro 13", 14", 15", and 16" with Intel, M1, M2, M3, and M4 chips. We support all processor variants including Pro and Max chips.

Yes, we repair all Intel-based MacBooks. These models are often more cost-effective to repair as parts are more readily available. We have extensive experience with Intel MacBook logic board repairs.

Yes, we repair all Apple Silicon MacBooks including M1, M2, M3, and M4 models. We have invested in the latest equipment and training to provide expert repairs for these newer machines.

Yes, we repair all MacBook Air models including the 15-inch M2 and M3 versions. We have the parts and expertise to handle any repair on these larger MacBook Air models.

We specialise exclusively in MacBook repairs. This focus allows us to provide expert service and maintain the best parts inventory for MacBook Air and MacBook Pro models.

Back up your data, note down your booking reference, package your MacBook securely in a plain cardboard box with bubble wrap, and do not include accessories like chargers. Disable Find My Mac if possible, or provide your Apple ID login details.

No, please do not include your charger or any other accessories. We have all the necessary equipment to test and repair your MacBook. This also reduces shipping weight and the risk of lost items.

If possible, please disable Find My Mac before sending your MacBook. This allows us to fully test and reset your device if needed. If you cannot disable it, please provide your Apple ID credentials.

After repair, test all functions thoroughly. For battery replacements, complete a few full charge cycles. For screen repairs, avoid pressure on the display. For liquid damage repairs, be extra cautious around liquids. Keep your repair documentation for warranty claims.

We offer significant cost savings (often 50% or more compared to Apple), faster turnaround times, free nationwide collection and delivery, a longer 1-year warranty, and we can often repair devices that Apple would refuse to fix.

If your MacBook is still under Apple warranty, repairs by a third party could affect that warranty. However, most MacBooks we repair are already out of Apple warranty. We recommend checking your warranty status before booking.

Yes, we can often repair MacBooks that Apple has refused to fix. Apple typically offers only whole-unit replacements, while we perform component-level repairs that can bring your MacBook back to life at a fraction of the cost.

No, our repairs do not affect your ability to receive macOS software updates. Your MacBook will continue to function normally with all Apple services after our repair.

We offer SSD storage upgrades for compatible MacBook models, primarily older Intel models where the SSD is not soldered. Unfortunately, RAM cannot be upgraded on any recent MacBook as it is soldered to the logic board.

Yes, we offer clean macOS installation services to resolve software issues, slow performance, or corrupted systems. This can often fix issues without hardware replacement.

Yes, slow performance can be caused by software issues, a failing hard drive, or thermal problems. We can diagnose the cause and recommend the appropriate repair, whether it is a clean macOS install, SSD upgrade, or thermal paste replacement.

Yes, we repair damaged USB-C and Thunderbolt ports. This includes ports that are loose, not recognising devices, or not charging. We can replace individual ports or the entire I/O board as needed.

Yes, we repair audio issues including faulty speakers, crackling sound, and non-working microphones. These issues can often be resolved by replacing the speaker or checking connections.

Yes, we can repair or replace faulty MacBook webcams. On most models, the webcam is integrated with the display assembly, so a screen replacement may be necessary.

Simply visit our website, select your MacBook model and the issue you are experiencing, choose your collection date, and complete the booking form. You will receive a confirmation email with all the details.

Yes, you can change or cancel your booking by contacting us before your scheduled collection date. There are no cancellation fees. Just email or call us with your booking reference.

Our workshop is open Monday to Saturday, 9am to 5pm. We are closed on Sundays and bank holidays. For mail-in repairs, you can book online 24/7 and your MacBook will be processed as soon as it arrives.

You can contact us by phone on 01202 767 929, by email at [email protected], or through the contact form on our website. We aim to respond to all enquiries within a few hours during business hours.

No, you can book a repair as a guest without creating an account. Simply enter your details during the booking process and you will receive all updates via email.

Yes, you will receive email updates at every stage of the repair process. You can also contact us directly with your booking reference to get a status update on your MacBook.