Keyboard Replacement
Full keyboard replacements for stuck, unresponsive, or damaged keys.
About This Service
Keyboard problems are among the most frustrating MacBook issues, affecting your ability to work productively. Whether you have the infamous butterfly keyboard with its notorious reliability issues, or a newer scissor-switch Magic Keyboard, we can repair or replace your keyboard and restore full functionality. For MacBooks with butterfly keyboards (2015-2019 models), we can often replace individual key mechanisms without replacing the entire top case. For more severe damage or newer models, we replace the complete keyboard assembly to ensure perfect operation of every key. Our keyboard replacements include full testing of every key, backlight functionality, and Touch ID where applicable.
The butterfly keyboard used in MacBook Pro (2016-2019) and MacBook (2015-2017) models was prone to failure from dust and debris. If your MacBook is within Apple's Keyboard Service Program eligibility period, we can advise on the best repair option. For newer MacBooks with scissor-switch keyboards, issues are much less common but can still occur from liquid damage or physical impact.
What's Included
- Full keyboard mechanism replacement
- Top case assembly replacement if required
- Individual key mechanism repairs where possible
- Keyboard backlight functionality testing
- Touch ID sensor testing and calibration
- All key functionality verification
- Key feel and travel testing
- Cleaning of any debris from keyboard area
Common Symptoms We Fix
If you are experiencing any of these issues, this service may be right for you:
- Keys not responding when pressed
- Keys typing double or multiple characters
- Sticky or mushy feeling keys
- Keyboard backlight not working
- Physical damage from impact or liquid
What Makes Us Different
Book This Repair
Price includes labour, parts, VAT, and insured delivery
2-4 business days
Full 1-year warranty on all keyboard replacements.
Have questions? Contact us
How Does the Process Work?
Book Your Repair
Select your issue, followed by your MacBook model, and receive a fixed quote. If you're happy to go ahead, make your booking - and we'll get the ball rolling on our end.
Package & Collect
Package your MacBook safely in a plain cardboard box with bubble wrap. On your chosen collection day, Royal Mail will attend, and bring a label addressed to our store.
Repaired & Returned
Your Mac will be assessed by our skilled technicians, and repaired as agreed. Once your Mac has passed testing & diagnostics, an invoice is emailed across; once paid, your Mac is posted the same day with Royal Mail Special Delivery.
Frequently Asked Questions
Can individual MacBook keys be repaired?
On butterfly keyboards (2016-2019 models), individual key mechanism replacement is sometimes possible. On scissor-switch keyboards, we can often replace individual key caps. However, full keyboard replacement is often the most reliable and cost-effective long-term solution.
Will keyboard replacement affect Touch ID?
No, Touch ID functionality is preserved during keyboard replacement as the Touch ID sensor is a separate component. We test Touch ID after every keyboard repair to ensure it works correctly with your fingerprint.
How long does a MacBook keyboard replacement take?
Keyboard replacements typically take 2-4 working days. Some models require top case replacement which involves more extensive work, but the quality of repair is worth the additional time.
Why do MacBook butterfly keyboards fail?
Butterfly keyboards have very thin key mechanisms that can be jammed by tiny particles of dust or debris. Apple has since returned to scissor-switch mechanisms in all current MacBooks, which are more reliable.
Have more questions? Contact our team or visit our Knowledge Base.
Ready to Get Your MacBook Fixed?
Book your keyboard replacement today and get your MacBook back to full working order. Free nationwide collection and delivery included.
Book Keyboard Replacement Now