Diagnostic Service
Comprehensive diagnostic to identify issues with your MacBook.
About This Service
Our comprehensive MacBook diagnostic service is the essential first step in identifying exactly what is wrong with your device. Using Apple Service Diagnostics (ASD) and professional-grade testing equipment, our certified technicians perform a thorough examination of every hardware component in your MacBook. This includes testing the logic board, storage drive, battery, display, keyboard, trackpad, ports, and wireless modules. We provide you with a detailed diagnostic report outlining all issues found, along with a fixed-price quote for any repairs needed. This service is ideal if your MacBook is exhibiting unusual behaviour and you are unsure of the root cause, or if you want a complete health check before your warranty expires. Our diagnostic fee is credited towards any approved repair, ensuring you only pay once.
What's Included
- Full hardware diagnostic using Apple Service Diagnostics (ASD)
- Component-level testing of all major systems
- Storage drive health analysis with S.M.A.R.T. data review
- Battery cycle count and health percentage assessment
- Thermal sensor and cooling system inspection
- Detailed written report of all findings
- Fixed-price repair quotations for any issues identified
- Free consultation on repair vs replacement options
Common Symptoms We Fix
If you are experiencing any of these issues, this service may be right for you:
- MacBook running slowly or freezing frequently
- Unexpected shutdowns or restarts
- Unusual fan noise or overheating
- Battery draining faster than normal
- Intermittent issues that are hard to diagnose
What Makes Us Different
Book This Repair
Price includes labour, parts, VAT, and insured delivery
1-2 business days
Diagnostic fee credited towards any approved repair. Full 1-year warranty on all subsequent repairs.
Have questions? Contact us
How Does the Process Work?
Book Your Repair
Select your issue, followed by your MacBook model, and receive a fixed quote. If you're happy to go ahead, make your booking - and we'll get the ball rolling on our end.
Package & Collect
Package your MacBook safely in a plain cardboard box with bubble wrap. On your chosen collection day, Royal Mail will attend, and bring a label addressed to our store.
Repaired & Returned
Your Mac will be assessed by our skilled technicians, and repaired as agreed. Once your Mac has passed testing & diagnostics, an invoice is emailed across; once paid, your Mac is posted the same day with Royal Mail Special Delivery.
Frequently Asked Questions
How long does a MacBook diagnostic take?
Our comprehensive diagnostic typically takes 1-2 business days. For intermittent issues, we may need extended testing over 1-2 business days to accurately identify the problem and ensure we catch any faults that occur sporadically.
Is the diagnostic fee refunded if I proceed with repair?
The diagnostic fee is credited towards any approved repair. If you proceed with our recommended repairs, you effectively receive the diagnostic for free as it is deducted from your repair total.
What happens if you find multiple issues with my MacBook?
We will provide you with a detailed report of all issues found along with individual fixed-price repair quotes. You can then choose which repairs to proceed with there is no obligation to fix everything at once.
Can you diagnose issues remotely without seeing my MacBook?
While we can provide general guidance based on symptoms you describe, accurate diagnosis requires physical inspection with professional equipment. Many MacBook issues have similar symptoms but different root causes.
Have more questions? Contact our team or visit our Knowledge Base.
Ready to Get Your MacBook Fixed?
Book your diagnostic service today and get your MacBook back to full working order. Free nationwide collection and delivery included.
Book Diagnostic Service Now